Goods may be returned to Doctor Tweek up to 7 days after the date of purchase for a full refund provided that:
1. The goods are returned in the same condition they were sold, including all original packaging materials.
2. The goods are a normal stock item and have not been specially ordered at the customer's request.
3. Proof of purchase can be established.
Exceptions to this refund policy apply to:
1. Electronic components that have been installed, used or unpackaged.
2. Pedals that have been opened, tampered with or abused.
Items shipped Worlwide
Please note that whilst we offer a 12 month warranty on all pedals shipped, we do not cover the cost of returning the goods to the workshop. This is down to the customer to organise & pay for. If you have a faulty product & need to return it to Doctor Tweek, please inform us by email.
IMPORTANT INFO RE CARRAIGE CHARGES ON RETURNED GOODS
Please note that delivery and collection charges will not be refunded if you decide to return a product for any reason other than it being faulty.
Your rights to return goods are protected under the EU Distance Selling Directive.